7xm Privacy Policy

1. Introduction and Scope of Policy

7xm is a trusted online gaming and sports betting platform in Bangladesh. We believe that every player's personal privacy is a fundamental right. This Privacy Policy ("Policy") applies to users of the 7xm platform — which includes the website, mobile interface, and related services.

This policy will tell you: what types of personal information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By reading this policy, you will gain a complete understanding of how we manage your data.

This policy should be read together with 7xm's Terms and Conditions and Responsible Gaming Policy. These three documents together form the complete framework for using our platform.

2. What Information We Collect

7xm collects information from various sources. We only collect information that is necessary to provide our services, ensure security, and meet legal obligations.

2.1 Information Provided at Registration

When creating an account, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification)
• Mobile number
• Preferred username
• Password (stored in encrypted form)

2.2 Financial Transaction Information

During deposits, withdrawals, or other financial activities, we collect payment method details (such as bKash, Nagad, Rocket account numbers or bank account information). This information is used to process transactions, prevent fraud, and meet legal obligations.

2.3 Identity Verification Documents

To ensure security and as part of our responsible gaming policy, in certain cases we may request a copy of a national identity card or passport. These documents are used solely for identity verification.

2.4 Automatically Collected Information

When you use our platform, we automatically collect the following technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Platform activity logs (login times, game history, betting records)
• Referrer URL and session data

3. Purpose of Using Information

7xm uses collected information only for specific, transparent, and lawful purposes. We process your information for the following reasons:

4. Sharing Information with Third Parties

7xm does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share necessary information in the following limited circumstances:

4.1 Payment Providers

Necessary information is shared with the relevant financial institutions to process transactions through payment methods such as bKash, Nagad, Rocket, and bank transfers. These institutions are governed by their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology partners to operate our platform. These partners gain access to information solely for the purpose of providing services in accordance with our instructions, and may not use it for any other purpose.

4.3 Legal Requirements

We may be required to provide necessary information based on court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we will not disclose any information beyond what is legally required.

4.4 Business Transfers

If there is any change to 7xm's business structure in the future (such as a merger or acquisition), your information may be part of the transferable assets. In such a case, we will notify you in advance and your consent will be obtained before any new policy takes effect.

5. Cookies and Tracking Technologies

The 7xm platform uses cookies and similar technologies to improve the user experience and ensure the proper functioning of the platform.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and process transactions. Without these cookies, the platform will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection and display preferences), so you do not have to reconfigure settings each time you log in.

5.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and where users encounter difficulties. This information helps us improve the quality of our service.

6. Data Security Measures

7xm uses industry-standard technologies and processes to protect your information. The main components of our security framework are:

• SSL Encryption: Our website and applications use SSL/TLS encryption technology, which keeps all data transmission between your browser and our servers secure.
• Database Encryption: Collected sensitive information, particularly financial and identity-related data, is stored in encrypted form.
• Access Control: Only authorized personnel have access to your information for specific purposes. All access is logged and reviewed regularly.
• Security Monitoring: Automated monitoring systems are active around the clock to detect unusual activity in our systems.
• Two-Factor Verification: Additional verification is in place for high-value transactions or suspicious activity.
• Regular Security Audits: Our security infrastructure is reviewed and updated on a regular basis.

Please note that no one can guarantee complete security of data transmission over the internet. We are committed to providing the highest level of protection, but it is also your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

7. Data Retention Period

7xm retains your information only for as long as necessary. We consider the following factors when determining the retention period:

• Active Account: All necessary information is retained while your account is active.
• Closed Account: Even after an account is closed, information may be retained for a specific period to meet legal obligations, resolve disputes, and prevent fraud.
• Financial Transaction Records: Transaction records may need to be retained for an extended period in accordance with financial regulations.
• Cookie and Log Data: Technical logs and cookie data are generally retained for a short period and are deleted automatically.

After the necessary retention period has ended, we securely delete your information or anonymize it so that you can no longer be identified.

8. Your Rights

As a user of the 7xm platform, you have the following rights over your own information:

To exercise these rights, please email [email protected] or contact our 24/7 live chat. We will process your request as quickly as possible.

9. Protection of Minors

7xm is for people aged 21 and above only. We do not intentionally collect any information from minors.

Date of birth is verified at registration and the age verification process is part of our Responsible Gaming Policy. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor has gained access to our platform, please contact [email protected] immediately.

10. Changes to the Policy

7xm may update this Privacy Policy from time to time. When changes are made, we will:

• Publish the new policy on this page and update the "Last Updated" date at the top of the page.
• Send a notification to your registered email for significant changes.
• Continued use of the platform after the date of the change will be considered your consent.

We recommend that you review this policy periodically so that you stay informed about the latest changes.

11. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us: